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Privacy Policy

Introduction

Goecohub (We) are committed to protecting the privacy and security of your personal information. We take great care to protect the privacy of our customers who contact us, via any of our communication mechanisms.

This privacy policy is to inform you (those who chose to contact us) of the data we may collect, what we do with your information, what we do to ensure its security and your rights and choices over your personal information.

For the purpose of the General Data Protection Regulation (GDPR), Goecohub . Company Reg No’ 7696385 of. 26 Streather Road, Four Oaks, Sutton Coldfield, West Midlands B75 6RD . VAT Reg No. 125736512 is a “data controller”, meaning that we are responsible for deciding how we hold and use personal information that you have chosen to share with us.

Information we may collect from you

We will only collect personal information required to fulfil your reasons for contact in accordance with the General Data Protection Regulation (GDPR).

The type of information that we will collect on you, and you choose to provide to us by completing our contact us form on our website: www.  or by choosing to correspond with us by any other contact mechanism of your choosing – for example, telephone, post email, social media

  • Name
  • Address
  • Email address
  • Phone number

You are under no statutory, contractual or obligation to provide us with your personal information; however, we may require some or all the above information to enable us to fulfil your requests or reason for initiating contact as a customer or prospective customer.

The legal basis for processing your data is based on your consent that we will have requested at the point the information was initially provided, therefore we will not store, process or transfer your data outside the third parties detailed below unless we have an appropriate lawful reason to do so.

We may, if you choose to deal with us once your initial request is fulfilled, extend this information to include your purchases, services used, subscriptions, records of conversations, agreements, payment transactions, other social media functions, or if you report a problem with our website or any goods or services provided.

With each of your visits to our website we may automatically collect the following information:

  • Technical information
  • Internet protocol (IP) address
  • Login information
  • Browser type and current version
  • Time zone setting
  • Browser plug-in types and versions
  • Operating system and platform

Information about your visit to our site may also include:

  • Full Uniform Resource Locators (URL)
  • Clickstream to, through and from our site (including date and time)
  • Products you viewed or searched for
  • Page response times
  • Download errors
  • Length of visits to certain pages
  • Page interaction information (such as scrolling, clicks, and mouse-overs)
  • Methods used to browse away from the page
  • Phone number if you choose to call us and do not withhold your telephone number.

Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide.

You are under no statutory, contractual or obligation to provide us with your personal information; however, we may require some or all the above information to enable us to fulfil your requests or reason for initiating contact as a customer or prospective customer.

The legal basis for processing your data is based on your legitimate interest or specific consent that we will have requested or stated at the point the information was initially provided, therefore we will not store, process or transfer your data outside the parties detailed below unless we have an appropriate lawful reason to do so.

Cookies

Our website uses cookies, this distinguishes you from other users of our website. The purpose of this is to improve our site and your user and customer experience. For detailed information on the cookies we use and the purposes for which we use them see our COOKIES POLICY

How we use your information

We use information held about you in the following ways:

  • To carry out our obligations arising from any communications or contracts entered between you and us and to provide you with the information, products and services that you request from us.
  • To provide you with information about other goods and services we offer that are like those you have requested from us previously.
  • To ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you

We will use this information:

  • To improve our site and services to ensure that content is presented is optimised for your use.

Information we receive from other sources

We may combine this information with information you give to us and information we collect about you.  We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We also use third party platforms to manage and deliver our services which include:

  • IT, Websites and Apps hosting
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.
  • Customer support
  • Customer analytics
  • Fulfilment of goods and servicesWe will ensure that any and all third parties as outlined above provide sufficient guarantees regarding the confidentiality and security of your personal information.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Goecohub or substantially all its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or other agreements, or to protect the rights, property, or safety of Goecohub, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you is usually stored within the UK.  However, where necessary it may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.

We are committed to ensuring that adequate safeguards are in place when transferring Personal Data outside the EEA.  As such, we will take reasonable steps to ensure that your personal information is adequately protected in accordance with the requirements of UK data protection law.

All information you provide to us is stored on our secure servers. Any payment transactions are encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How we keep you informed

We retain a record of your personal information in order to provide you with a high quality and consistent service. We will retain your personal information in accordance with the General Data Protection Regulation (GDPR) and will not retain your information for longer than is necessary. Unless otherwise required by law, your data will be stored for a period of 2 years after our last contact with you, at which point it will be deleted.

Your rights

Right to Access Your Personal Information

You have the right to access the personal information that we hold about you in many circumstances, by making a request. This is termed ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will fulfil our lawful obligations under GDPR. To enable this, we will request personal information about your interactions with us so that your personal information can be located.

If you would like to exercise this right, please contact us our data office provided below.

Right to Correct Your Personal Information

If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.

If you would like to exercise this right, please contact us our data office provided below.

Right to Stop or Limit Our Processing of Your Data

You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.

If you would like to exercise this right, please contact us our data office provided below.

For more information about your privacy rights

The Information Commissioner’s Office (ICO) regulates data protection and privacy matters in the UK. They make a lot of information accessible to consumers on their website and they ensure that the registered details of all data controllers such as ourselves are available publicly. You can access them here https://ico.org.uk/for-the-public.

You can make a complaint to the ICO at any time about the way we use your information. However, we hope that you would consider raising any issue or complaint you have with us first.

How long we retain information

We retain a record of your personal information to provide you with positive service and user or customer experience.  We will always retain your personal information in accordance with the General Data Protection Regulation (GDPR) and not retain your information for longer than is necessary.

Security

Data security is paramount to us and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your collected data.

We take security measures to protect your information including:

  • We use appropriate procedures and technical security measures (including strict encryption, anonymisation and archiving techniques) to safeguard your information across all our computer systems, networks, websites, mobile apps, offices and stores.
  • We do not request your password in any of our communications to you.

When using our websites or mobile applications, you may be able to share information through social networks.  When doing this, your personal information may be visible to the providers of those social networks and/or their other users. It is your responsibility to set appropriate privacy settings on your social network accounts, so you are in control of how your information is used and shared on them.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail, if you have consented to the use of your email address. Please ensure you review this periodically so that you are aware of any changes.

Contact

If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this policy, the way your personal information is processed, please contact us by one of the following means:

By email:

info@goecohub.com

 

This Policy was last updated on May 2018

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